Question 1

What if my retainer doesn't fit?

Accepted Answer

Our in-house lab specializes in making a guaranteed fit clear retainer. However, if for some reason your teeth retainer does NOT fit properly, don’t worry. It is normal for a new clear retainer to feel tight when you first receive it. This is because your teeth slightly move between the time you stopped wearing your clear retainer and the time you receive your new teeth retainer. Allow a couple of days for your teeth to readjust to the shape of the clear retainer.​ If your clear retainer still does not fit after allowing a few days for your teeth to adjust, simply email us at support@retainyoursmile.com and we will work with you to remedy the problem. If your clear retainer still doesn't fit up to 60 days we will send you a new one or give you your money back. You will be in charge of shipping your clear retainer back to us if you request your money back. We do not cover this shipping cost.

Question 2

Can you digitally remove brackets that were still on my teeth when scanned?

Accepted Answer

No problem. Retain Your Smile can digitally remove any bracket, button, etc. that you may have had when your scan was done. Just choose the bracket removal option and choose yes for this add on.

Question 3

What if my retainer cracks or breaks?

Accepted Answer

If your clear retainer cracks or breaks due to normal usage within the first 60 days, we will replace it for free using your existing file. Contact us at support@retainyoursmile.com and we'll have you return the cracked retainer and we'll send your replacement. ​Note: We will not replace products that have been chewed up by pets or lost.

Question 4

How long will my clear retainer last?

Accepted Answer

Our clear retainers will typically last 1 to 2 years. At Retain Your Smile, we make all of our transparent retainers with the most durable and stain-resistant product.​Note: Retainers lifespan can vary depending on how hard you bite, if you grind your teeth, and if you regularly clean and care for your retainer.

Question 5

Why can't I order for multiple people on one order?

Accepted Answer

All of our clear retainers are custom to customer's teeth. To ensure each order is accurately fulfilled, multiple customer orders cannot be combined within the same purchase. Individual orders allow us to assign unique order numbers to match customer's with their file(s).

Question 6

What is Return Your Smile's return policy?

Accepted Answer

Clear retainers should typically last about 1 to 2 years. In the unlikely event that you are not satisfied with your retainer within the first 60 days, we will provide a full refund (minus any applicable shipping or taxes) or replacement. Original product must be returned in order to receive a refund or replacement. If you have any additional questions regarding our refund or return policies, please do not hesitate to contact us.

Question 7

How long does it take to get my products after I place my order?

Accepted Answer

Printing and fabrication of your retainers begins as soon as Retain Your Smile receives your order, with correctly uploaded .STL file. ​Your final product will arrive in about 5 to 7 business days, depending on your location, from the time you place your order to the time that you receive them.

Question 8

How do I request my .STL files from my orthodontist or dentist?

Accepted Answer

Call your orthodontist or dentist that helped you straighten your teeth and ask them for your .STL file from your last scan after braces when your teeth were perfect. If your teeth have moved since that scan and you have not had a new one since we ask that you go and get a new scan or your teeth moved before sending your scan to us. We do not move teeth or fill gaps.

Question 9

How long will my clear retainer last?

Accepted Answer

Our clear retainers will typically last 1 to 2 years. At Retain Your Smile, we make all of our transparent retainers with the most durable and stain-resistant product. Note: A retainer's lifespan can vary depending on how hard you bite, if you grind your teeth, and if you regularly clean and care for your retainer. This addresses the question of how long do plastic retainers last.

Question 10

How do I sanitize my clear retainers?

Accepted Answer

To maintain the longevity and clarity of your retainer, always rinse it with cool water immediately after taking it out. Clean your retainer daily using a soft-bristled toothbrush and a non-abrasive cleanser or specialized retainer cleaner. Never use hot water, as this can distort the plastic. Following these steps is the best guidance on how to sanitize retainers.

Question 11

Can clear retainers move teeth back?

Accepted Answer

Our clear retainers are designed to maintain the current position of your teeth. While they may feel tight initially as they settle your teeth into the position of the scan, our products are not designed for significant orthodontic correction. If your teeth have moved significantly, we recommend getting a new scan. We do not provide treatment to actively move teeth back to a new position.

Question 12

What is the cost of clear retainers?

Accepted Answer

For information regarding how much retainers cost through our service, please visit our Retainer page for the most current pricing details.

FAQ

What if my retainer doesn't fit?

Can you digitally remove brackets that were still on my teeth when scanned?

What if my retainer cracks or breaks?

How long will my clear retainer last?

Why can't I order for multiple people on one order?

What is Return Your Smile's return policy?

How long does it take to get my products after I place my order?

How do I request my .STL files from my orthodontist or dentist?

How long will my clear retainer last?

How do I sanitize my clear retainers?

Can clear retainers move teeth back?

What is the cost of clear retainers?

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